Arvato Systems | Business Relationship Manager (German-speaking)
06 Ago 2026
Ubicación
Comunidad de Madrid
Provincia
Madrid
Sector
Tecnología y telecomunicaciones
Arvato Systems is an international IT specialist and digital transformation partner. Within the Healthcare division, we operate and support business-critical solutions for customers across Europe, working in highly regulated environments and collaborating with international stakeholders.
The team supports a diverse portfolio of customers and projects, combining customer management, service delivery, innovation and long-term partnership development.
We are looking for a Business Relationship Manager to join our international Healthcare IT team.
The role acts as the primary contact for a portfolio of European customers, ensuring strong customer relationships, effective stakeholder management and successful coordination of operational and strategic activities.
The successful candidate will work closely with customers, delivery teams, service management, product management and sales teams in an international environment.
The team supports a diverse portfolio of customers and projects, combining customer management, service delivery, innovation and long-term partnership development.
We are looking for a Business Relationship Manager to join our international Healthcare IT team.
The role acts as the primary contact for a portfolio of European customers, ensuring strong customer relationships, effective stakeholder management and successful coordination of operational and strategic activities.
The successful candidate will work closely with customers, delivery teams, service management, product management and sales teams in an international environment.
Key Responsabilities
- Act as primary point of contact for assigned customers.
- Build and maintain strong customer relationships.
- Organize and lead customer governance meetings, service reviews and steering committees.
- Understand customer needs and coordinate appropriate internal actions.
- Follow up on incidents, service requests, improvement initiatives and customer action plans.
- Coordinate communication between customers and internal teams.
- Prepare presentations, reports and management documentation.
- Monitor service performance and customer satisfaction.
- Support contract renewals and customer-related initiatives.
- Identify opportunities for service improvements and customer value creation.
- Support strategic customer initiatives and business development activities.
- Coordinate stakeholders across multiple countries and international teams.
Requirements
Experience
At least 5 years of experience in customer-facing roles such as:
- Business Relationship Management
- Customer Success
- Account Management
- IT Consulting
- Service Management
- Project Management
Education
- Bachelor's or master's degree in Business, Engineering, IT, Healthcare or a comparable qualification.
Languages
- German (C1 minimum) – mandatory
- English (C1 minimum) – mandatory
- Spanish (C1 minimum) – mandatory
What We Are Looking For
- Fast learner with the ability to quickly understand complex business and technical topics.
- Willingness to travel occasionally within Europe.
- Strong analytical and problem-solving skills.
- Excellent communication and presentation skills.
- Ability to build trust with customers and stakeholders.
- Proactive, curious and hands-on attitude.
- High degree of ownership and accountability.
- Strong organizational and coordination skills.
- Ability to work independently in an international environment.
- Comfortable interacting with senior customer stakeholders.
- Able to manage multiple priorities and work effectively in ambiguous situations.
Nice to Have
- Experience in Healthcare, Pharmaceutical or other regulated industries.
- Experience working in IT-related environments.
- Experience working in international environments.
- Experience with SaaS, Managed Services or enterprise software solutions.
- Experience with Jira/Confluence or similar collaboration tools is a plus.
- ITIL certification is a plus.
Candidate Profile
We are not necessarily looking for an industry expert. We are looking for a smart, analytical and customer-oriented professional with strong German language skills, who learns quickly, feels comfortable handling complex topics, enjoys working directly with customers, and is able to build trusted relationships with stakeholders across different countries and cultures.
Applications
If you're interested, please apply by filling in the form below.