MSX International | Inside Sales and Support Agent
23 Jun 2025
Ubicación
Comunidad de Madrid
Provincia
Madrid
Sector
Consultoría
Automoción
MSX International is a North American multinational and a leading consulting firm in the automotive industry. With over 25 years of experience, we develop and implement innovative solutions that enhance our clients' business processes.
With 5,000+ employees in over 80 countries, MSX provides industry-leading expertise in: Consumer Engagement; Parts, Accessories & Service Performance; Actionable Insights; Repair Optimization & Compliance; Learning Solutions; Distribution & Sales Performance.
Our Purpose: Empowering movers and makers to thrive in our ever-changing world.
Our Mission: Leveraging mobility expertise, our global teams’ creativity, and cutting-edge technology to deliver customized, sustainable, and innovative solutions.
Our Vision: To be our customers' first choice, recognized for operational excellence and commitment to innovation in the mobility industry.
With 5,000+ employees in over 80 countries, MSX provides industry-leading expertise in: Consumer Engagement; Parts, Accessories & Service Performance; Actionable Insights; Repair Optimization & Compliance; Learning Solutions; Distribution & Sales Performance.
Our Purpose: Empowering movers and makers to thrive in our ever-changing world.
Our Mission: Leveraging mobility expertise, our global teams’ creativity, and cutting-edge technology to deliver customized, sustainable, and innovative solutions.
Our Vision: To be our customers' first choice, recognized for operational excellence and commitment to innovation in the mobility industry.
Your mission: Convert leads into sales while providing critical support in vehicle distribution.
Purpose of the role
We’re seeking a proactive, customer-focused Inside Sales and Support Agent to maximize lead conversion and ensure smooth sales distribution processes. This role combines outbound sales efforts with distributor network support, enhancing sales performance and customer satisfaction.
Your Responsibilities
- Inside Sales (Lead Management)
- Identify and qualify high-potential leads to optimize conversion rates.
- Engage with prospects via calls, emails, and chats to understand their needs and provide tailored solutions.
- Exceed lead-to-sale conversion goals.
- Maintain precise records in CRM to support the sales process. Sales Support (Dealer Assistance)
- Provide continuous support in vehicle ordering, transportation, registration, and documentation.
- Coordinate deliveries, appointments, and sales logistics.
- Assist with remarketing and fleet support activities.
What We’re Looking For
- Experience in outbound sales, B2B sales, or business development.
- Ability to build strong relationships with customers.
- Fluency in French, German, Dutch, Swedish, Italian, or Spanish + English at an intermediate level.
- Proficiency in CRM and MS Office.
- Ability to multi-task and thrive in a fast-paced environment.
What We Offer
- Full-time, permanent contract (40 hours/week).
- Monday to Friday 8:30 AM – 5:30 PM, with a one-week training period.
- Hybrid work setup: 100% onsite for the first 3 months, then 1–2 days remote.
- Office located at C. de Albasanz, 15, San Blas-Canillejas, 28037 Madrid.
- Join a fantastic team within an internationally established company.
- Deep dive into the automotive sector by engaging with customers, suppliers, consultants, and dealers.
- Exclusive employee shopping portal: MSX Bazaar. 23 vacation days + 3 extra personal days.
- Internal training programs for professional growth.
- Fully accessible offices for people with different disabilities.
APPLICATIONS
At MSX, we value diversity and potential. If you’re excited about this position and believe you have valuable skills to contribute, apply—even if your experience isn’t a perfect match!
If you're interested, please send an email to: itxaso.labaka@msxi.com